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01 / 04 Inbox surface

Handel inbox view showing a shared queue, case detail, messages and next actions.

Shared queue, focused case context and next actions in one operating view.

From solo operators to enterprise teams, businesses of every size are adopting Handel

"Our business grew faster than our workflows could keep up. Processes became tangled and needed consolidation. Handel helped untangle everything so managers could focus on improving KPIs instead of treading water."

Head of Operations, Fund Administrator

"We were about to hire an office admin just to keep on top of new bookings and client follow-ups. Tried Handel instead and honestly haven't looked back. It does everything we were going to pay someone over £25k a year to do."

Owner, Local Landscaping Company

"I was spending my evenings doing admin because we couldn't justify hiring someone yet. With Handel I got my evenings back and we still haven't needed to hire an administrator. I spent the saved money on upgrading our online presence."

Director, Plumbing & Heating Company

"We hit that awkward stage where there was too much admin for me to handle but not quite enough to justify a full-time hire. Handel filled that gap perfectly. It's like having an office manager that costs a fraction of what we'd have spent on a salary."

Founder, Physiotherapy Clinic

"The administrative side of our business was becoming too burdensome. As a non-tech company, we were hesitant to try AI, but the configuration was surprisingly easy."

Director, Rural Maintenance Company

"Handel gives us a single view of what's due, what's overdue, and who owns it. Contractor coordination has also moved onto the platform which has cut down the back-and-forth significantly."

Operations Manager, Land & Estate Management Firm

"Post-implementation, review pack cycle time is down significantly, and nothing is sitting unassigned. Mapping existing workflows was straightforward with minimal support."

COO, Wealth Management Firm

Join the businesses that won't wait for you to catch up...

See Handel running a business like yours.

Retail and ecommerce

Keep customer questions, returns and delivery escalations in one shared order-support queue.

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Professional services

Tie requests, approvals, documents and next actions together so client work is easier to track.

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Fund administration

Keep subscriptions, AML chases, capital-call queries and transfer approvals in one shared investor-operations queue.

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Trades and field teams

Move from inbound requests to assignment, scheduling and status updates without losing the thread.

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Hospitality

Organise booking questions, operational requests and team follow-through when several channels stay active at once.

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Healthcare and wellness

Keep intake, follow-up and team coordination structured even when admin work arrives from different directions.

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Handel takes over the work that should have stopped being manual yesterday.

(And it's running by lunch.)

AI agents across every comms channel

Deploy AI agents across email, WhatsApp, shared inboxes and other inbound channels without forcing the team into one narrow workflow.

Keep humans in the loop exactly where you want them.

Task-based workflows

Turn inbound work into structured tasks, owners and handoffs so execution stays clear from first request to final completion.

The workflow lives as tasks, not as loose message threads.

Next-action workfeed

Give every operator a live feed of what should happen next so the team does not waste time rebuilding priorities from context.

Follow-ups, blockers and suggested next steps stay visible.

Triage and operational logic

Classify, prioritise and route requests automatically using triage rules and decision logic that match the way your team actually works.

Reduce manual sorting before work starts to stall.

Dashboards tied to live work

Track queue health, ownership, response speed and workflow performance from the same operating layer that runs the work.

Operational dashboards backed by the live case record.

Ever-evolving context

Keep building context from the work itself so agents and humans act with more memory, history and operating awareness over time.

Context is continuously provided instead of manually rebuilt.

Conversationally configurable

Handel Assist sits inside a natively agentic platform where product behaviour, workflows and configuration can be shaped conversationally.

Configure the product and its logic in plain language, not only in admin forms.

Alerts and SLAs

Track response commitments, escalation thresholds and urgent cases from the same operating layer that owns the work itself.

Warn early, escalate clearly and keep deadlines visible.

Insights

Turn live operational data into usable insight so teams can spot bottlenecks, trends and workload shifts without exporting the work elsewhere.

See what is changing and why while the work is still in motion.

Use cases

Built for teams whose operations still start with messages.

From white-glove stakeholder follow-through to inbound enquiry handling, Handel turns communications into owned, trackable work.

Give your clients white-glove service at scale.

Internal or external, never drop the ball, lose track or miss a follow-up. Make every stakeholder feel like they are your top priority with relentless consistency.

Shared inbox and omni-messaging triage

Multiple people can work one inbox without collisions, duplicate replies or dropped threads. Classify, assign and track.

Quote and enquiry handling

Never lose to silence. Handel reads incoming enquiries, pulls in customer context and drafts responses for frictionless follow-ups.

Your communications hub is your operations.

Work still spawns from messages, whether an email, a WhatsApp message or a customer portal. Handel immediately creates an action, an owner and a deadline, or completes the tasks for approval.

Structure without the straitjacket

Handel is designed for businesses where every case can look a little different. Handel takes edge cases or exceptions in its stride.

Value proposition

Why teams choose Handel before they add another layer of ops.

Faster rollout, clearer control and a commercial model that tracks the work instead of seat count.

Endlessly scalable

Double your client base without doubling your ops team. Handel absorbs the admin load that used to force a hire, and it keeps absorbing it as you grow. The work gets done whether you're handling 30 cases a week or 3,000.

Live by lunch

No six-month implementation, no consultant fees. Connect your inbox in the morning and Handel is triaging, routing and drafting by lunch. Onboard in minutes, not months. And if you need help, our support engineers are ready.

Humans stay in the loop

You decide where the AI acts on its own and where it hands off. Approvals, edge cases and sensitive replies stay with your team. Everything else moves without you.

Pay for work, not seats

No per-user fees, no flat monthly minimum and no setup cost. Billing tracks actual usage in real time, so a quiet month costs less and a busy month does not require a new contract.

Configure it by talking to it

Handel Assist lets you shape workflows, triage rules and agent behaviour in plain language. No admin forms, no implementation tickets. Describe how your team works and the product reshapes itself around it.

Works with what you already use

Gmail, Outlook, WhatsApp, Telegram, your calendar, your documents. Handel plugs into the channels your work already arrives through instead of asking the team to move somewhere new.

Pricing

Pay for work done, not software seats.

Usage is our only fee. No setup fee, no per-user charge and no flat monthly cost. Your billing page updates in real time, so there are no end-of-month surprises.

Start with a simple, lightweight plan built for smaller teams.

*Typically, most SMB teams do not end up paying more than this each month.

$30*

Simple pricing that starts small.
No setup fee or per-user charge.
Clear billing as your workload grows.

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If you need a larger rollout, commercial review or implementation planning, we scope it directly with you.

Contact sales

Uptime SLAs.
Priority support.
Custom integrations.

Still not convinced?

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What exactly does Handel do?

Handel is AI infrastructure for your case operations. Handel supports any workflow that your business follows. And if you don't have them, you can create workflows effortlessly in Handel.

What kinds of cases can Handel handle?

Anything with a process behind it. Customer requests, internal approvals, claims, referrals, onboarding flows, document requests, escalations. If your team is doing it manually and repeatedly, Handel can run it.

What do you mean by "agentic"?

Handel doesn't wait for instructions. It picks up cases, follows your workflows, makes decisions within the guardrails you set, and moves work to done. Your team steps in only when they should, for example to approve or amend Handel's suggestions.

What is an "agentic WorkStudio"?

Agentic WorkStudio means it's where your operations live. Not a single-purpose tool, but a complete environment where cases come in, get routed, get worked and get closed. Put them together and you get an AI-powered operating layer that runs your business processes the way your best employee would - if they never slept, never forgot and never dropped the ball.

Do I get management reporting?

Yes, and you don't have to build any of it. Because Handel runs your operations, it already knows what's open, what's stuck, what's been resolved, and how long everything took. That means your dashboards and reports populate themselves. No tagging. No data entry. No chasing your team to update a status.

How long does it take to set up?

Minutes not months! Most teams are live in a single sitting. Handel's guided AI walks you through setup as a conversation.

Do I need to change my existing communication tools?

No. Handel connects to what you already use. It's a layer that sits across your stack, not a replacement for any of it.

Do I need technical knowledge to set it up?

Not at all. If you can describe how your team works, you can set up Handel. Handel handles the rest.

Does Handel work for my industry?

Handel is built for any business that runs on case-based operations, and even those that don't currently but would benefit from an agentic WorkStudio. Small businesses of any type can adopt Handel, such as construction companies, local merchants, property, high-street businesses. Teams in enterprise insurance, financial services, healthcare, legal, HR, and customer operations are also already using it.

Can it handle complex, multi-step workflows?

Yes. Handel isn't limited to simple automations. It can manage workflows with branching logic, multiple handoffs, conditional escalations, alerts and SLAs, and cross-department coordination.

How does pricing work?

There's no setup fee, no per-user charge, and no flat monthly cost. You only pay for the measured AI usage that powers your workflows. When Handel operates, you pay. When it doesn't, you don't.

How do I know what I'm being charged for?

Your billing page shows exactly what's running, what it costs, and where every penny goes, updated in real time. No end-of-month surprises.

What happens if my usage spikes?

You pay for what Handel does, so costs scale with your operations. Your billing dashboard shows consumption in real time so there's nothing unexpected.

Can I control what Handel does and doesn't do?

Completely. You define the workflows, rules, thresholds, and escalation paths. Handel operates within the guardrails you set, nothing more.

Is my data secure?

Yes. We guarantee that only you benefit from your data, no other user or client of Handel ever will. Moreover, your data will never be used to train any AI model of Handel or any third-party.

Adopt AI Now.

Join the businesses that won't wait for you to catch up...

Retail and ecommerce

Professional services

Fund administration

Trades and field teams

Hospitality

Healthcare and wellness

Handel takes over the work that should have stopped being manual yesterday.

AI agents across every comms channel

Task-based workflows

Next-action workfeed

Triage and operational logic

Dashboards tied to live work

Ever-evolving context

Conversationally configurable

Alerts and SLAs

Insights

Built for teams whose operations still start with messages.

Why teams choose Handel before they add another layer of ops.

Pay for work done, not software seats.

Usage-based pricing

Custom

Still not convinced?

Answer the main questions before the rollout conversation starts.