How Handel handles personal information.

We collect information you provide directly when you contact us, request a demo, create an account, subscribe to updates or otherwise interact with Handel.

Depending on how you use the service, this may include your name, work email, phone number, company details, billing information, support messages and any information you choose to include in cases, documents, workflows, prompts or uploads.

We also collect technical and usage information such as IP address, browser and device details, authentication events, session identifiers, page requests and service activity logs.

• Contact and account information
• Workspace content and operational data
• Billing and transaction details where applicable
• Device, session and log information

We use personal information to provide, maintain, secure and improve Handel and to communicate with you about your account or your relationship with us.

• Provide access to the website, platform and customer support
• Authenticate users, manage sessions and protect accounts
• Respond to demo requests, contact submissions and operational inquiries
• Operate billing, invoicing and service administration where relevant
• Monitor performance, investigate incidents and improve features
• Send transactional, security and product communications subject to your preferences and applicable law

Some Handel features use AI and automation to classify messages, summarize case history, suggest replies, extract structured data or generate workflow steps.

To provide those features, we may process prompts, documents, messages and related metadata through model providers or supporting infrastructure acting on our behalf.

You are responsible for reviewing AI-generated output before you rely on it, share it externally or use it to make operational or legal decisions.

We share personal information only as needed to operate the service, comply with the law, protect rights and safety or carry out your instructions.

• Service providers that support hosting, storage, authentication, email delivery, payments, customer support and AI functionality
• Members of your organization based on your workspace configuration and permissions
• Professional advisers, auditors or authorities where legally required or reasonably necessary
• A buyer or successor in connection with a merger, financing, acquisition or sale of assets
• Other parties when you direct us to do so or consent to the disclosure

We use cookies and similar storage technologies for essential site and product functions such as sign-in, session continuity, security and remembering basic preferences.

Where permitted by applicable law and depending on the region from which you access the site, we may also use first-party measurement technologies, including region-specific session or cookieless approaches, to understand how visitors move through the website, which pages and calls to action are used, and how the site performs in aggregate.

We use that website measurement to improve Handel's website experience and not to identify individual visitors, build advertising profiles or connect anonymous marketing-page activity to customer account records.

If you block essential cookies or similar technologies, parts of the website or service may not function correctly.

We retain personal information for as long as needed to provide the service, maintain security, comply with legal obligations, resolve disputes and enforce agreements.

Retention periods depend on the type of information, your relationship with us, the configuration of your workspace and any applicable contractual or legal requirements.

When information is no longer needed, we delete it, anonymize it or retain it only in a form permitted by applicable law.

We use reasonable technical, administrative and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse or alteration.

No service can be guaranteed to be completely secure, so you should also use appropriate internal controls and protect your credentials.

Handel and our service providers may process information in countries other than the one where you are located.

Where required, we rely on appropriate contractual or other safeguards for cross-border data transfers.

Depending on where you live and the nature of your relationship with us, you may have rights to access, correct, delete, export or object to certain processing of your personal information.

• Update account or profile information through the service where available
• Opt out of non-essential marketing emails using the unsubscribe link in the message
• Request access, correction, deletion or export by contacting our team
• Raise privacy questions or complaints with us or, where permitted, with a regulator

We may update this Privacy Policy from time to time to reflect product changes, legal requirements or operational updates.

When we do, we will post the revised version on this page.